We provide customers with papermaking machinery and pulping equipment
After-sales service
Shilong Machinery Manufacturing believes in the creed of "products represent character, and quality is life". Therefore, in order to ensure the safe and safe use of our products by users, we are in the three links of "pre-sale", "production" and "post-sale" of products. Do a good job in service work and win the market with perfect service.
Service concept
1. Before selling, we guarantee to recommend and introduce products according to the actual requirements of users, and never cheat or deceive users. Due to the different performance of products and customer requirements, when choosing products, we will provide users with suitable products according to their actual needs to ensure that they can meet the required requirements in production. At the same time, we will never deceive users, sell them to users with bad products or products that fail to meet the requirements, resulting in losses to users.
2. In the production process, we strictly enforce the production system, strengthen inspection, and never let defective or substandard product parts affect the entire product. Since mechanical products are composed of various heavy parts, strict scale control is required to make the machine run well, ensure the life of the machine, and improve the ability of the machine to produce products.
3. After-sales service, after selling the products, we will provide a complete set of after-sales service, including machine installation, debugging and handling of related problems. After the machine arrives at the user's office, our technicians will arrive at the same time. In case of special circumstances, the technicians will arrive within 2 to 3 days, which will not affect the user's production on time. During the installation process, our technicians will guide the installation of the machine throughout the process. After the installation, the technicians will debug the machine to make the machine run normally, make the products produced by the machine reach the output and quality required by the user, and explain the relevant precautions. The user is satisfied, and our technicians can leave after everything is completed. If there are any problems in the specific operation and machine in the later stage, we will try our best to solve the problems. If the problem cannot be solved by phone, we will send a technician to carry out on-site inspection and carry out relevant treatment.
Service process
01
According to your expectations of paper products, the paper machine for reasonable configuration design.
02
We strictly follow the production system and will not let problematic products or unqualified parts affect the quality of the products.
03
Every process must be strictly checked before the product leaves the factory to ensure product quality.
04
Provide a variety of technical and business consulting services to provide customers with appropriate technical solutions and equipment.
05
After the contract is signed, we are responsible for providing the paper machine assembly drawings, foundation and foundation drawings, transmission drawings, formal installation drawings, use and installation instructions, and a full set of technical data.
06
Our engineers can go to the site to help you with product installation guidance and commissioning services. And is responsible for training technical operators.
07
Regular visits to customers to solve production problems, provide life-long maintenance services, long-term supply of vulnerable parts spare parts.
Hotline:400-155-3117
Mobile:+86-15993725678
E-mailshilongpmjx@163.com
Address: Ziling Town Industrial Zone, Qinyang City, Henan Province
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